善用情与法 搭建“连心桥” ——记“全国模范人民调解员”刘俊
<p><br/></p><p></p><section data-role="outer" label="edit by 135editor"><section style="outline: 0px;letter-spacing: 0.544px;visibility: visible;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><section style="outline: 0px;visibility: visible;"><section data-role="outer" label="edit by 135editor"><section style="outline: 0px;letter-spacing: 0.544px;visibility: visible;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><section style="outline: 0px;visibility: visible;"><section style="outline: 0px;letter-spacing: 0.544px;color: rgb(34, 34, 34);visibility: visible;"><section style="margin-bottom: unset;outline: 0px;visibility: visible;"><section style="outline: 0px;visibility: visible;"><section style="margin-top: 10px;margin-bottom: 10px;margin-left: 5px;outline: 0px;text-align: center;visibility: visible;"><section style="outline: 0px;visibility: visible;"><section style="outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(62, 62, 62);background-color: rgb(255, 236, 148);line-height: 2em;visibility: visible;"><section style="outline: 0px;visibility: visible;"><section style="margin: -4px 4px 4px -4px;padding: 15px;outline: 0px;border-width: 1px;border-style: solid;border-color: rgb(62, 62, 62);background-color: rgb(254, 254, 254);visibility: visible;"><section style="outline: 0px;visibility: visible;"><section deep="15" style="padding-left: 5px;outline: 0px;text-align: left;color: rgb(15, 15, 15);letter-spacing: 2px;font-size: 14px;line-height: 2em;visibility: visible;"><section><section><section><section><section><section style="line-height: 30px;"><section align="left"><p style="line-height: 2em;text-indent: 2.25em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">区司法局医疗纠纷预防调处中心主任、医疗纠纷人民调解委员会副主任刘俊喜获“全国模范人民调解员”荣誉称号。作为一名普通的基层调解员，刘俊兢兢业业、尽职尽责，不厌其烦地化解一个又一个矛盾，平息一场又一场纠纷，用情与法为群众调解搭建起了“连心桥”。10年来，他参与调解纠纷606件，调解成功575件，调解成功率达94.8%，用诚心、热心、耐心、爱心“调”出了一片人间真情，有效维护了全区良好的医疗机构秩序和社会安全稳定。</span></p></section></section></section></section></section></section></section><p style="text-align:center;outline: 0px;"></p><section style="margin-top: 16px;outline: 0px;text-align: center;"><span style="outline: 0px;color: rgb(51, 51, 51);letter-spacing: normal;text-indent: 32px;background-color: rgb(255, 255, 255);"><section><section><section><section><section><section style="line-height: 30px;"><section align="left"><p style="text-align:center;text-indent: 0em;"><span style="color: rgb(63, 63, 63);font-family: 微软雅黑, Microsoft YaHei;font-size: 14px;">刘俊（左二）与同事收到患者家属赠送的锦旗</span></p><p style="text-align:center;text-indent: 0em;"><span style="color: rgb(63, 63, 63);font-family: 微软雅黑, Microsoft YaHei;font-size: 14px;">受访者供图</span></p></section></section></section></section></section></section></section></span></section><section data-role="paragraph"><section><section><section><section><section><section style="line-height: 30px;"><section align="left"><p style="line-height: 2em;text-indent: 2.25em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">刘俊今年46岁，于2002年通过公开遴选进入区司法局医疗纠纷预防调处中心。从之前性格内向的“技术男”到直接和群众面对面打交道的调解员，面对这个全新而陌生的领域，刘俊几乎就是“小白”。为了尽快适应身份、进入角色，他跟着同事和前辈积极学习解调方法，不断提高自身调解技能、应急处置及临场应变的能力。不久，刘俊就投入到医疗纠纷调处工作中。平日里，无论是城区各大医院，还是各镇街中心卫生院、村卫生所，哪里有矛盾纠纷，哪里就有刘俊忙碌的身影。2018年，刘俊被我区授予特聘“调解能手”称号。</span></p></section></section></section></section></section></section></section></section><section data-role="title" data-tools="135编辑器" data-id="126510" style="outline: 0px;"><section style="margin: 10px auto;outline: 0px;"><section style="padding-top: 12px;outline: 0px;display: flex;justify-content: center;"><section style="outline: 0px;transform-style: preserve-3d;"><section style="outline: 0px;display: flex;justify-content: flex-start;height: 0px;overflow: hidden;transform: translateZ(12px);-webkit-transform: translateZ(12px);-moz-transform: translateZ(12px);-o-transform: translateZ(12px);"><br data-filtered="filtered" style="outline: 0px;"/></section><section style="margin-top: -14px;margin-bottom: -23px;padding-right: 2px;padding-left: 12px;outline: 0px;transform: translateZ(10px);"><section style="padding: 2px;outline: 0px;background-color: rgb(255, 255, 255);"><section style="padding: 5px 20px;outline: 0px;background: linear-gradient(to left, rgb(84, 160, 247), rgb(84, 160, 247));font-size: 16px;color: rgb(255, 255, 255);letter-spacing: 1.5px;"><span style="font-family:微软雅黑, Microsoft YaHei;"><strong data-brushtype="text" style="outline: 0px;">动之以情调解化解矛盾促进稳定</strong></span></section></section></section><section style="outline: 0px;display: flex;justify-content: flex-end;transform: translateZ(8px);-webkit-transform: translateZ(8px);-moz-transform: translateZ(8px);-o-transform: translateZ(8px);"><section style="outline: 0px;width: 25px;height: 25px;background-color: rgb(255, 207, 84);"><br style="outline: 0px;"/></section></section></section></section></section></section><section style="outline: 0px;text-indent: 2em;text-align: justify;"><span style="outline: 0px;font-size: 16px;"></span><br/><section><section><section><section><section><section style="line-height: 30px;"><section align="left"><p style="line-height: 2em;text-indent: 2.25em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">2021年11月的一天，太和镇居民张某（化姓）因突发昏厥，到该镇中心卫生院就医，初步诊断其为脑梗塞、冠心病、高血压、颈椎病等，于当天下午抢救不治身亡。闻讯赶来的家属认为是医疗事故，情绪激动、大吵大闹。刘俊和同事随即赶到现场，与镇党委政府、当地民警一起进行调解。</span></p><p style="line-height: 2em;text-indent: 2.25em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">次日上午，家属组织了30余人与院方和刘俊等工作人员进行调解。因其态度恶劣、场面混乱，首次调解无果。下午，刘俊等工作人员再次对其进行政策法规宣传，但因双方提出的赔偿金额相差太大，无法达成调解。第三天，家属竟在医院门口吵闹，对医院造成了极大的影响，调解无果。第四天，其直系亲属授权委托其他旁系亲属继续参与调解……通过艰难的四天调解，在刘俊和其他工作人员的不懈努力下，最终双方达成调解协议，平息了这场闹剧。</span></p><p style="line-height: 2em;text-indent: 2.25em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">“家属对我们意见很大，辱骂不休，为了尽快解决，我们只能忍着委屈不厌其烦地反复做工作，那几天都是天不亮就赶去，夜深了才回家。虽然过程曲折辛苦，但事情最终达成了调解结果，我们就放心了！这件事让我感受到各部门各司其职、密切配合的良好效果和法治宣传在司法调解中的重要作用。”刘俊感慨地说。</span></p></section></section></section></section></section></section></section></section><section data-role="title" data-tools="135编辑器" data-id="126510" style="outline: 0px;"><section style="margin: 10px auto;outline: 0px;"><section style="padding-top: 12px;outline: 0px;display: flex;justify-content: center;"><section style="outline: 0px;transform-style: preserve-3d;"><section style="outline: 0px;display: flex;justify-content: flex-start;height: 0px;overflow: hidden;transform: translateZ(12px);-webkit-transform: translateZ(12px);-moz-transform: translateZ(12px);-o-transform: translateZ(12px);"><br data-filtered="filtered" style="outline: 0px;"/></section><section style="margin-top: -14px;margin-bottom: -23px;padding-right: 2px;padding-left: 12px;outline: 0px;transform: translateZ(10px);"><section style="padding: 2px;outline: 0px;background-color: rgb(255, 255, 255);"><section style="padding: 5px 20px;outline: 0px;background: linear-gradient(to left, rgb(84, 160, 247), rgb(84, 160, 247));font-size: 16px;color: rgb(255, 255, 255);letter-spacing: 1.5px;"><span style="font-family:微软雅黑, Microsoft YaHei;"><strong data-brushtype="text" style="outline: 0px;">依法为民维权合法合规处理纠纷</strong></span></section></section></section><section style="outline: 0px;display: flex;justify-content: flex-end;transform: translateZ(8px);-webkit-transform: translateZ(8px);-moz-transform: translateZ(8px);-o-transform: translateZ(8px);"><section style="outline: 0px;width: 25px;height: 25px;background-color: rgb(255, 207, 84);"><br style="outline: 0px;"/></section></section></section></section></section></section><section style="outline: 0px;text-align: justify;text-indent: 2em;"><span style="outline: 0px;font-size: 16px;"></span><br/><section><section><section><section><section><section style="line-height: 30px;"><section align="left"><p style="line-height:2em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">还有一次，龙市镇66岁居民毛某因恶心、呕吐并伴有腹泻，到合川城区某医院就诊。经初步诊断，该院急诊科以“腹泻待查”将患者转入消化内科住院治疗。两天后，毛某因病情加重离世。医院认为病人的突然死亡系自身疾病所致，与医院无关，毛某家属则认为是重大医疗事故，要求院方给个说法。医患双方各持已见、沟通无效，随即用其亲属电话向区卫生行政主管部门投诉。</span></p><p style="line-height:2em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">刘俊和同事接到通知后立即赶往现场。刘俊向毛某家属详细介绍了医疗纠纷的处置程序和办法，引导患方家属依理依法维权。在调解中，刘俊认为该纠纷损害后果大、责任较难划分，建议双方通过司法鉴定明确死因、分清责任再作调解，双方表示同意。</span></p><p style="line-height:2em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">最终经过相关法院规定，分清了责任，并协商了赔偿金额，最终达成了调解。</span></p><p style="line-height:2em;"><span style="font-size: 16px;color: #3f3f3f;font-family: 微软雅黑, Microsoft YaHei;">“从事调解工作这些年，我见到过形形色色的人，处理过各种情况的纠纷，每次面对那些死亡或残疾的悲伤场面，都让我深为触动和同情。我觉得，调解员既要以法为据，还要以理服人，更要以情感人。只有“情、理、法”相结合，才能服务好每一位群众。”刘俊表示。</span></p></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section><section style="outline: 0px;letter-spacing: 0.544px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;"><section style="outline: 0px;"><section style="outline: 0px;"><br/></section></section></section><section style="margin-bottom: 0px;outline: 0px;letter-spacing: 0.544px;white-space: normal;text-align: center;font-size: 16px;background-color: rgb(255, 255, 255);widows: 1;caret-color: rgba(0, 0, 0, 0);color: rgb(34, 34, 34);visibility: 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0px;color: rgb(127, 127, 127);letter-spacing: 1px;visibility: visible;font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;overflow-wrap: break-word !important;">来源：合川日报</strong></span></strong></p></section></section></section><section data-tools="135编辑器" data-id="93074" style="margin-bottom: 0px;outline: 0px;white-space: normal;text-align: center;font-size: 16px;background-color: rgb(255, 255, 255);color: rgb(0, 0, 0);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 1px;widows: 1;caret-color: rgba(0, 0, 0, 0);border-width: 0px;border-style: none;border-color: initial;visibility: visible;overflow-wrap: break-word !important;"><section data-tools="135编辑器" data-id="93074" style="outline: 0px;border-width: 0px;border-style: none;border-color: initial;visibility: visible;overflow-wrap: break-word !important;"><section data-width="100%" style="outline: 0px;width: 555.789px;display: flex;justify-content: 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